1. Introduction
Demosmith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered demo generation service.
By using Demosmith, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access or use the service.
2. Information We Collect
Information You Provide
- Account information: Name, email address, and password when you create an account.
- Product URLs: The URLs you submit for demo generation, along with any prompts or instructions you provide.
- Product access details: Login details you choose to give us so Demosmith can sign in to your product and run your demo.
- Content from your product: Screenshots and screen recordings of the pages Demosmith visits while it runs your demo.
- Content you add or edit: Files, scripts, brand assets, and edits you make to your demos.
- Payment information: Billing details processed securely through our third-party payment processor. We do not store your full credit card number.
- Communications: Any messages or feedback you send to us through email or support channels.
Information Collected Automatically
- Usage data: Pages visited, features used, demo generation history, and interaction patterns.
- Device information: Browser type, operating system, device identifiers, and screen resolution.
- Log data: IP address, access times, referring URLs, and pages viewed.
- Cookies: We use essential and analytics cookies to improve your experience. See Section 7 for details.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Demosmith service
- Generate product demo videos based on your URLs and prompts
- Process payments and manage your subscription
- Send service-related notifications and updates
- Improve the service and your experience
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues or abuse
4. How We Use AI
Demosmith uses AI to run your demo in your product, write narration, create voiceovers and translations, and produce documentation. To do this, your prompts and the screen captures of your product are processed by our systems and by AI providers working on our behalf.
- We don't train or fine-tune models on your data, and our AI providers don't train on it either.
- Login details you give us are used only to access your product for the demos you ask for.
- If your product holds sensitive information, we recommend running demos on a test account with sample data.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service providers: Third-party vendors who help us run the service (hosting, AI processing, analytics, payment processing). They may use your data only to provide services to us.
- People you share with: When you publish a demo or share its link, anyone with the link can view it. A demo appears in our public gallery only if you choose to list it.
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Generated demo videos are stored according to your plan tier.
When you delete a demo, we take it off any public links right away and permanently delete it from our active systems within 30 days. Backup copies expire on a short rolling schedule after that. You may request deletion of your data at any time by contacting us.
7. Cookies and Tracking
We use cookies and similar technologies for:
- Essential cookies: Required for the service to function (authentication, preferences).
- Analytics cookies: Help us understand how visitors interact with our website.
- Advertising cookies: We use the LinkedIn Insight Tag on our website and app to measure how well our LinkedIn ads work (for example, whether someone who clicked an ad later signed up) and to show our ads to people who have visited our site. LinkedIn receives information such as the page you visited, your IP address and browser details, and processes it under its own privacy policy. LinkedIn reports these results to us in aggregate and does not share who you are. You can opt out of LinkedIn ads based on your visits in your LinkedIn advertising settings.
Inside the app, we also use product analytics and error monitoring. These may record how you use the app so we can find and fix problems.
You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.
8. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
Demosmith and our service providers may process and store your information in the United States and other countries. The protections in this policy apply wherever your data is processed.
10. Your Rights
Depending on where you live, including under Canada's PIPEDA, the EU and UK GDPR, and California's CCPA, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at support@demosmith.ai.
11. Children's Privacy
Demosmith is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date, and tell you about material changes by email or in the app. Your continued use of the service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
