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Customer Success

Show value before renewal.
Not after churn.

Make a tailored demo video for every account in about 10 minutes. Drive adoption, protect renewals, and open expansion without waiting on the product team or a recording session.

10 min per account video
Every renewal, not just the big ones
29 languages for global accounts
QBR video attached
Made in 9m 41s
Account health · Northwind Labs Live
62
Health
Net revenue retention
104% 112% 118%
Tailored QBR video attached to this account
Northwind Q3 review + next features 2:38
Renewals this quarter
NL
Northwind Labs
$48k ARR · renews in 21 days
At risk
Renewed
HC
Harbor Co
$31k ARR · renews in 34 days
At risk
Renewed
VG
Vantage Group
$72k ARR · renews in 12 days
At risk
Renewed

You find out an account
is gone at renewal.

By the time the renewal date arrives, adoption has already stalled and the champion has moved on. The value story shows up too late, when there is nothing left to save.

Customer health dashboard with a gauge in the red zone and a downward trend, flagging renewal risk

The value story arrives too late

You scramble to prove ROI in the last two weeks before renewal. By then the account has decided. Value shown after churn is value nobody paid for.

Renewal risk spotted too late
Feature usage bar chart with mostly empty bars and locked feature tiles, showing low product adoption

Accounts use a fraction of the product

Half the features that would make an account sticky never get adopted. The account does not know they exist, and you do not have time to walk each one through.

Adoption stalls quietly
A static slide deck with a clock badge, showing the hours of manual QBR prep per account

Recording a video per account never scales

A tailored walkthrough for every account would work. Nobody has time to record, edit, and re-record one for 40 renewals a quarter, so it never happens.

One video per account, out of reach

Paste a URL.
Get an account video.

No recording. No editing. No product-team ticket. You describe the account and the goal, and Demosmith does the rest.

1
Drop in your URL
app.yourproduct.com/dashboard
"QBR video for Northwind Labs. Show the workflows they use, then the reporting feature they have not adopted yet."
Make video
Paste your product URL and describe the account and the goal: a QBR, a renewal, an upsell, or a feature to nudge. The more account context you give, the more tailored the video.
2
Demosmith records on autopilot
REC
Demosmith launches your product, navigates the exact flow you described, and records the screen. Then it auto-edits with cuts and zooms, writes the script, and adds captions and voiceover.
3
Send it before the renewal
Rendering
2:38
In about 10 minutes you get a shareable link, an MP4 up to 4K, and an embed code for your QBR deck. Voiceover comes in 29 languages with captions baked in.

Every moment that decides the renewal

From the quarterly review to the expansion conversation. One video per account, ready every quarter.

Make the QBR about value, not slides

Drop a tailored walkthrough into the review deck that shows the account exactly what they got and what to adopt next. A demo the stakeholder can rewatch beats a static slide they forget by lunch.

  • One tailored video per account, ready every quarter
  • Embed it in the QBR deck or send it as a link before the call
  • Reflects the current UI, so nothing on screen looks out of date
QBR Northwind Labs · Q3 Review 4 / 9
Value recap + what to adopt next 2:38
Renewal likelihoodHigh

Show the premium feature they never tried

The fastest expansion is the feature already sitting in the plan the account has not used. Send a short video that shows it in their context, and the upsell conversation starts itself.

  • Spotlight one premium or add-on feature per account
  • Realistic account data, so the value lands in their world
  • Ready in about 10 minutes, so every account gets one
Advanced Analytics
Included in their plan
Not used Adopted
Expansion ARR
+$0 +$6k +$11k +$14k

Turn the sales-to-CS handoff into a head start

When a deal closes, send a getting-started video the same day. The account sees exactly how to set up and reach first value, and CS starts the relationship ahead instead of chasing.

  • A getting-started video ready the day the deal closes
  • Walks the exact setup steps that reach first value
  • Reuse the same video for every new account in the segment
Sales to CS handoff · Harbor Co
S
CS
Deal closedGetting started sent
Invite the account team
Connect the first data source
Build the first report

Nudge the features they should be using

When usage of a key feature is low, a two-minute video moves it faster than another email. Send the account a walkthrough of the feature that would make them sticky, and watch adoption climb.

  • Target underused features that drive retention
  • Send a link, embed in a nudge email, or drop in the account channel
  • Refresh it in 10 minutes whenever the feature changes
Feature adoption · Vantage Group
Usage
+8% +19% +27% +34%
Wk 1Wk 2Wk 3Wk 4Wk 5

A tailored demo for every
account, without the product team.

Demosmith makes account videos fast enough to send one before every renewal, with none of the recording or editing that stops CS teams from doing it today.

A video player with an account tag chip, showing a demo tailored to one account

Tailored per-account videos

Re-run the same prompt with a different account, industry, or feature focus. Every renewal gets a video made for that account, not a generic tour.

One video per account
A video regenerating so the demo always reflects the current product UI

Always current after product changes

Product shipped a new UI? Re-run the prompt. Because Demosmith navigates your live product, the video never shows an account an outdated screen.

No stale demos
A localized video player with language pills for accounts across 29 languages

29 languages for global accounts

Send the same QBR or renewal video to an account in Tokyo, Berlin, or Sao Paulo in the language their stakeholders speak. Native voiceover plus localized captions.

English Japanese German Portuguese +25 more
An AI agent recording the product autonomously, with no product team or recording needed

No product-team dependency

You do not file a ticket or wait on a designer. Paste a URL, describe the account, and you have a finished video before your next call.

CS owns it end to end
A QBR slide with an embedded video and a share button, ready to drop into a deck

Shareable link and embed for your QBR deck

You get a hosted link, an MP4 up to 4K, and an embed code. Drop the link in a renewal email, embed the video in the QBR deck, or paste it in the account channel. Realistic account data makes it look like their world, not a sandbox.

test@test.com ops@northwindlabs.com
"

I used to only build a real value story for my top five accounts before a QBR. Now every account on my renewal list gets a video that shows what they got and what to try next. My reviews stopped being about slides and started being about the product.

DP
Dana P.
Senior CSM, B2B SaaS · Private beta

Questions CS teams ask first

How can Demosmith help me prepare for a QBR?
+

Paste the account's product URL into Demosmith, add a short prompt naming the workflows and wins you want to show, and you get a finished walkthrough in about 10 minutes. Demosmith navigates the product on autopilot, records, auto-edits, writes the script, and adds voiceover. Drop the hosted link or MP4 into your QBR deck, or send it as a link before the call so the room shows up warm.

Can Demosmith make a personalized demo for each account?
+

Yes. Re-run the prompt per account and point it at the workflows that account cares about and the features they underuse. Demosmith injects realistic account data, so the video feels like their world rather than a generic sandbox. Each version takes about 10 minutes, which is fast enough to make one tailored demo for every renewal on your calendar instead of only the top accounts.

Can I use Demosmith to show a customer value in features they are not using yet?
+

Yes. Name the underused feature in your prompt and Demosmith records a short walkthrough of exactly that flow in the account's own context. Because it navigates the live product with realistic data, the stakeholder sees the outcome they would get, not a feature they have to imagine. It is the quickest way to make a locked feature feel worth turning on.

Can Demosmith help me drive product adoption?
+

Yes. Adoption stalls when people cannot picture how a feature fits their workflow, so send a 10-minute Demosmith video that walks them through it in their own context. Send it in-app or by email to nudge the next feature, and re-run the prompt whenever the UI changes so the video always matches what they see. Accounts that adopt more renew more often.

Can I make an upsell or expansion demo with Demosmith?
+

Yes. Describe the higher tier or premium feature the account has not tried, paste the product URL, and Demosmith builds a demo of exactly that flow in about 10 minutes. Showing the account the workflow they would unlock, in their own context, opens the expansion conversation far better than a pricing page. Re-run the prompt per account to target each expansion opportunity.

Can Demosmith help me show value before a renewal?
+

Yes. Send a tailored Demosmith video ahead of the renewal that reminds the stakeholder of the value they already got and the features worth adopting next, so the case is made before the contract talk starts. Each video takes about 10 minutes, so you can prepare one for every account on the renewal list, not just the biggest ones, instead of scrambling after an account has quietly gone quiet.

Can I send account demos in other languages for global customers?
+

Yes. Demosmith generates native voiceover and captions in 29 languages from the same product run, so you can send the same QBR or renewal video to an account in Tokyo, Berlin, or Sao Paulo in the language their stakeholders actually speak, with no re-recording. See localization for how the multi-language output works.

Do I need the product team to make these videos?
+

No. You paste the product URL and a short prompt, and Demosmith handles the navigation, recording, editing, script, and voiceover on its own. There is no screen recording, no editing, and no waiting on engineering or design. When the UI changes, you re-run the prompt for a current video instead of filing a ticket.

Demosmith works across every team

Customer Success

Show value before renewal, not after churn

Make a tailored video for every QBR, renewal, or upsell moment. CS sends a demo showing exactly what that account should be using, fast enough to do it every quarter.

Demosmith for Customer Success
Customer success renewal video walkthrough
Sales Enablement

Close deals faster with demo videos that sell for you

Send a polished product demo before prospects even ask to see it. No recording session, no slide deck, no live setup required.

Demosmith for Sales
Sales demo video in cold outreach email
Marketing & Growth

Product-led content that actually shows the product

Embed a demo video on your landing page, run it as an ad creative, or drop it into your PLG email flow. No designer, no agency, no recording session.

Demosmith for Marketing
Marketing demo video on a product landing page
Localization

One demo. 29 languages. No re-recording.

Demosmith generates native voiceover and captions in 29 languages from the same product run. One URL, every market covered the same day.

Demosmith for Localization
Demo video with multilingual voiceover and captions in 29 languages
Product Onboarding

Onboarding videos that never go stale

Drop a Demosmith video into your welcome email, in-app onboarding flow, or help center. Re-run every sprint. New users always see the current product.

Demosmith for Onboarding
Product onboarding walkthrough video embedded in welcome email
Customer Support

Video answers that close tickets faster than text ever will

Make a how-to video for any support question in 10 minutes. Embed in your help center. Auto-update when the UI changes. No re-recording.

Demosmith for Support
Support ticket with embedded video walkthrough
Product Teams

The moment your feature ships, the demo is ready

Drop the URL into Demosmith after a feature ships. Get a demo video before standup ends. Share with sales, CS, and leadership without touching the product.

Demosmith for Product
Product changelog with feature demo video
Education & Training

Training videos that update themselves every sprint

When your product changes, regenerate every affected training video in a day. No agencies, no reshoots. Demosmith re-navigates the UI and rebuilds the video.

Demosmith for Training
Employee training video library with auto-updated walkthroughs
before the next renewal date

Turn your next renewal
into a demo.

Make a tailored account video in about 10 minutes and send it before the renewal, not after churn.

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